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Carl Malamud

You mentioned the USAJobs.gov hooptedoodle where "the website launched with some bugs and Congress flipped out." The issue here is leadership: the administration should have stood up more forcefully for their development teams if they were convinced they were on the right track.

Too often, government executives treat their tech staff as contractors, be they in-house civil servants or beltway bandits, caring only about paperwork and meetings with superiors, and not about building real systems that serve real needs. As you say, that takes iteration and elbow grease.

Steve VanRoekel showed impressive real involvement in the nuts and bolts of the FCC when he was managing director. I'm hopeful he'll bring that same day-to-day involvement to his new post.

Tilak_joshi

Excellent points!

Having seen this happen from the inside, I completely agree. The inefficiency and unawareness is frustrating at best. The standard process (deliberation, approval, implementation, testing, review) for technology solutions, enterprise and, less commonly, in-house, ranges from six months to two years at times. This can be lifetimes for a startup. This level of inefficiency is the norm, and precedents need to be set to disrupt this pattern.

Furthermore, lack of social media participation is preventing transparency and, many times, makes it very difficult to identify a problem until it's too late. There needs to be a move towards more crowd engagement like Bloomberg's NYCBigApps competition applying OpenData and other crowdsourcing initiatives. Social media is definitely an asset in breaking open the flaws in government technology.

With more transparency and crowd engagement tactics using social media, and governing initiatives at a central level, efficiency in technology will be encouraged not only within federal agencies, but also outside of federal agencies.

-tj

Tilak Joshi
website: http://www.tilakjoshi.com
twitter: @tilak_joshi

Account Deleted

government is inertia, its only job is to perpetuate itself.

anything gov2.0 that really changes things will be resisted 100%.

accept that, and act accordingly.

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